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hey World

Privacy policy

Who we are

We are Tickete Travel LLC-FZ, domiciled in the UAE with VAT Registration: 104216490300003, registered at 1 Business Center, Meydan, Dubai, UAE. We own and operate the website www.hey-world.co and all associated webpages, subdomains, country-level domain variants, and subparts of those websites (collectively, our "Websites").

Tickete Travel LLC-FZ is the "controller" or "business" in charge of processing any information that relates to and identifies our users and customers ("Personal Data" or "Personal Information") when using the Websites. Additionally, this is our head office where the most important decisions related to Personal Data processing activities and operations are taken, as well as central management, administration, and control, are exercised.

If you have any questions or need help regarding our Privacy Notice, please contact our Data Protection Officer at hello@tickete.co.

What type of personal data we may collect and use about you

Tickete Travel LLC-FZ aims to provide detailed information regarding what Personal Data we may collect and use:

Personal data, purposes and legal basis

We may collect the following personal data: unique identifier; your email address, geolocation data, and identification through device screening. We use the information we collect to:

We use the information we collect to:

  • Enable the use of our Websites.
  • Enhance optimisation and user experience.
  • Customise your experience while using our Websites, including showing content and advertising that we think is likely to be of interest to you.

We may also use the information we collect to:

  • Send newsletters if you give us your consent by subscribing, which you can withdraw at any time.
  • Contact you if you fulfil the “Advertise with us” form based on a pre-contractual relationship.
  • Provide, support, personalise, and develop our Websites, products, and services.
  • Provide personalised ads and content.
  • Offer support and respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses.
  • Conduct testing, research, analysis, and product development, including improving our Websites, products, and services.
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your rights and how to exercise these rights

You have certain rights in relation to your Personal Data. If you would like further information or would like to exercise any of these rights, please contact our Data Protection Officer at chetan@tickete.co.

Your rights include:

  • Being informed and obtaining information regarding how we use your Personal Data.
  • Requesting a copy of your Personal Data.
  • Asking us to correct your Data if you think it’s wrong, inaccurate, or incomplete. We may need to verify the accuracy of the data.
  • Requesting the deletion of your Personal Data. There may be circumstances where we cannot agree to your deletion request due to legal obligations We have a Data Protection Officer to assist with queries regarding our processing of Personal Data. Our Data Protection Officer can be contacted at chetan@tickete.co.or data retention periods.
  • Objecting (opting out) to the processing of your Personal Data for marketing purposes (including profiling) or other processing activities based on legitimate interests.
  • Restricting the way we process your Personal Data.
  • Asking us to transfer all your Data to another company. We may do this if a regulatory requirement enables it, providing your Personal Data in a structured, commonly used, and machine-readable format.
  • Withdrawing your consent or updating your permissions or communication preferences.

We will consider all such requests and respond within a reasonable period (and in any event within any period required by applicable data protection laws). However, certain Personal Data may be exempt from such requests in specific circumstances. If an exception applies, we will inform you when responding to your request. We may request information to confirm your identity before responding to any request you make.

International data transfers

If you are a user resident in the European Economic Area (EEA), please note that Tickete Travel LLC-FZ aims to store your Personal Data within the EEA territory. However, in some circumstances, we may need to transfer your Personal Data to other Tickete Travel LLC-FZ group subsidiaries or third-party service providers located in countries outside the EEA or the United Kingdom (UK) to:

  • Enable the use of our Websites.
  • Provide user support.
  • Comply with legal and regulatory requirements and respond to law enforcement authorities.

Third-party service providers

We may share your Personal Data with third-party service providers, acting as our data processors, to facilitate or provide certain services on behalf of Tickete Travel LLC-FZ. This may include:

  • IT infrastructure and support providers that facilitate our provision and use of our Websites.
  • Analytics and user research providers that help us improve our Websites.
  • Other third-party service providers for the provision and use of our Websites or tracking how you use our Websites.

These providers are authorised to process your Data only as necessary to enable the use of our Websites.

Compliance with legal obligations

We may share your Personal Data to:

  • Respond to court orders or legal processes.
  • Exercise our legal rights or defend against legal claims.
  • Investigate or prevent a crime or take action against illegal activities, suspected fraud, or potential threats to physical safety.
  • Comply with our Terms of Use or as otherwise required by law

Cookies and tracking technologies

We use cookies to analyse how you use our Websites. Please read our Cookies Notice for more information. Additionally, we use pixels, web beacons, tags, and scripts with our partners, affiliates, analytics, or service providers for measuring the performance of our email campaigns, analysing trends, administering the Websites, and tracking users’ behaviours. These technologies help us build internal dashboards based on individual and aggregated use.

Users can control cookies at the browser level. If you reject cookies, you may still use our Websites, but some features or areas may be limited.

Security

While we take appropriate technical and organisational measures to safeguard your Personal Data, no Internet transmission can be guaranteed 100% secure. Consequently, we cannot guarantee the security of any Personal Data you transfer over the Internet to us.

We are committed to protecting your Personal Data with appropriate technical and operational security measures, such as access controls, to maintain the confidentiality, availability, and integrity of your Personal Data.

Data retention

We will retain your Data for as long as necessary to fulfil the original purposes and comply with applicable laws. Even after the purpose for which your Personal Data was collected is fulfilled or upon receipt of a deletion request, we may need to retain your data to comply with data retention periods, resolve disputes, ongoing court claims, or enforce our agreements.

In some circumstances, we may anonymise your Personal Data for internal research, analytical, or statistical purposes, using this information indefinitely without further notice to you.

Changes to this privacy notice

This Privacy Notice was last updated on July 1, 2024. Please check back regularly for updates. If we make significant changes and have your email address, we will notify you of the changes.

Complaints, questions, and suggestions

We have a Data Protection Officer to assist with queries regarding our processing of Personal Data. Our Data Protection Officer can be contacted at chetan@tickete.co.